FAQS
Got a question?
We're here to help. If you can't find what you're looking for below, please feel free to reach out to us at support@piqola.us
Product & Quality
What materials are the cases made of?
Our cases are crafted from high-quality, shatter-resistant [PC/PVC/TPU]. This ensures a perfect balance between a crystal-clear aesthetic and long-lasting durability for your travels.
Is the exterior scratch-resistant?
While no hard shell is 100% scratch-proof, our cases feature a protective coating designed to minimize daily wear and tear. To keep yours looking brand new, we recommend avoiding contact with sharp metal objects.
Are the zippers waterproof?
Our shells are 100% waterproof. While the zipper area is highly water-resistant and can withstand splashes or bathroom humidity, the case should not be fully submerged in water.
Travel & Functionality
Are these cases TSA-approved for airport security?
Yes! The transparent design is specifically engineered to meet TSA "3-1-1" guidelines for carry-ons. It allows security officers to see your liquids or electronics clearly, helping you breeze through checkpoints.
Will the case yellow over time?
We use premium anti-UV materials that are treated to resist yellowing and clouding, ensuring your case stays clear and crisp trip after trip.
What can I fit inside?
The possibilities are endless! Our customers use them for toiletries, tech cables, makeup, stationary, or even first-aid kits. Check the "Size Guide" on our product pages for exact dimensions.
Care & Maintenance
How do I clean my clear case?
Simply wipe it down with a soft, damp cloth. For tougher smudges or makeup spills, a drop of mild dish soap and water works wonders. Avoid using harsh chemicals or abrasive sponges.
How should I store the case when not in use?
To maintain the shape and clarity, store your case in a cool, dry place away from direct, prolonged sunlight.
Orders & Shipping
Do you ship internationally?
Yes, we bring organized travel to customers worldwide! Shipping rates and delivery times are calculated at checkout based on your location.
What is your return policy?
We want you to love your purchase. If you’re not satisfied, we accept returns on unused items in their original packaging within [30] days of delivery.
My item arrived damaged. What should I do?
We take great care in packaging, but accidents happen. If your case arrives cracked or damaged, please email us at [Your Email] with a photo within 48 hours, and we’ll send a replacement immediately.
