Shipping policy

PIQOLA is a brand operated by LEMONA LLC, registered in the State of Washington, United States. LEMONA LLC is the seller of record and the party responsible under this policy.

Where we ship

We currently ship to addresses within the United States, including Alaska, Hawaii, and Puerto Rico. We do not ship to PO boxes or APO/FPO addresses at this time.

Processing time

Orders are processed Monday through Friday, excluding US public holidays. Most orders leave our facility within 1–2 business days. Orders placed after 12:00 PM PT are processed the next business day.

Delivery estimates

Standard delivery arrives within 3–7 business days after your order ships. Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier delays, and peak seasons can extend transit times.

Shipping cost

Standard shipping is free on orders over $50. Orders under $50 are charged a flat shipping rate, which is calculated and shown at checkout before you pay.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking can take up to 24 hours to show activity.

Address accuracy

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped, and we cannot refund orders lost because of an incorrect or incomplete address.

Lost or delayed packages

If tracking shows no movement for more than 7 business days, or if a package is marked delivered but you have not received it, email support@piqola.us and we will open an inquiry with the carrier.

Questions

Email support@piqola.us. We answer Monday through Friday, 9:00 AM to 6:00 PM PT.