Privacy policy

PIQOLA is a brand operated by LEMONA LLC, a limited liability company registered in the State of Washington, United States. LEMONA LLC is the data controller for the information described here. In this policy, “we”, “our” and “us” refer to LEMONA LLC.

This policy applies to piqola.us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

Information we collect

Information you give us. Name, email address, shipping and billing address, phone number, and order details when you place an order, create an account, contact support, or subscribe to our emails.

Payment information. Card details are collected and processed by our payment providers. We receive confirmation of payment and the last four digits of the card, not the full number.

Information collected automatically. Device type, browser, IP address, pages viewed, and referring site, collected through cookies and similar technologies.

How we use it

To process and ship your orders; to send order and shipping confirmations; to respond to support requests; to send marketing emails if you have opted in; to detect and prevent fraud; to understand how the site is used so we can improve it; and to meet legal and tax obligations.

How we share it

We share personal information only with service providers who need it to do their work for us, including our ecommerce platform, payment processors, shipping carriers, and email service. We also share information when required by law or to protect our legal rights.

We do not sell your personal information.

Cookies

We use cookies to keep your cart, remember preferences, and measure site performance. You can block or delete cookies in your browser settings; some parts of the site may not work correctly if you do.

Marketing emails

If you subscribe, you can unsubscribe at any time using the link at the bottom of any marketing email, or by emailing us. Order and shipping notifications are transactional and are sent regardless of marketing preferences.

Data retention

We keep order records for as long as needed to fulfill orders, handle returns, and meet accounting and legal requirements. Marketing contacts are kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of certain uses. California residents have these rights under the CCPA/CPRA. To make a request, email support@piqola.us. We may need to verify your identity before we act on a request.

Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

Security

We use industry-standard measures to protect personal information in transit and at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes

We may update this policy. The version posted on this page is the version in effect, and the date it was last changed is shown in your account of our records on request.

Contact

Questions or requests: support@piqola.us. We answer Monday through Friday, 9:00 AM to 6:00 PM PT.