If something is not right, here is the short version. The full terms are in our Refund Policy.

Arrived damaged or incorrect

Email support@piqola.us within 30 days of delivery with a photo of the item and its packaging. We will send a replacement or issue a full refund, and you will not need to ship the item back. We cover return shipping on anything that is our error.

Changed your mind

Most items can be returned within 30 days of delivery, unused and in their original condition with all packaging and accessories. Email us with your order number and we will reply with return instructions and an address. Please do not send anything back before contacting us — unannounced returns cannot be matched to your order.

For these returns, return shipping is the customer’s responsibility, and original shipping charges are not refundable.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the size or color you want, rather than waiting on two shipments in sequence.

Refunds

Once your return arrives and has been inspected, we will email you to confirm. Approved refunds go back to the original payment method within 5–10 business days.

What cannot be returned

Gift cards, final sale items, and items that have been used, washed, or damaged after delivery.

Cancellations

Orders can be cancelled before they ship. Email us as soon as you can — most orders leave our facility within 1–2 business days.

Questions? support@piqola.us, Monday to Friday, 9:00 AM – 6:00 PM PT. We usually reply within one business day.