Every order gets a tracking number by email as soon as it leaves our facility. You do not need an account or a password to use it.
If you created an account at checkout, you can also sign in to see every order and its tracking in one place.
1. Find your shipping email
Search your inbox for PIQOLA or your order number. The shipping confirmation contains a tracking link that opens your order status page — that page updates on its own, so it is worth bookmarking.
If it is not in your inbox, check spam and promotions. Order emails are sent to the address used at checkout, which is not always the one you read most often.
2. Or track with the carrier directly
Your shipping email names the carrier. Copy the tracking number and paste it here:
No shipping email yet?
Orders are processed Monday to Friday and most leave our facility within 1–2 business days. Orders placed after 12:00 PM PT start the next business day, and weekend orders start on Monday. Until then there is no tracking number to send yet.
Once shipped, standard delivery runs 3–7 business days. Tracking can take up to 24 hours to show its first scan.
Still cannot find it
Email support@piqola.us with the name and email you used at checkout, and we will look it up and resend the tracking. We answer Monday to Friday, 9:00 AM – 6:00 PM PT, usually within one business day.
If tracking has not moved for more than 7 business days, or shows delivered but nothing arrived, write to us and we will open an inquiry with the carrier. See the Shipping Policy for details.