We want the case you receive to be the case you saw. Here is what that means in practice.

A faulty case is our problem, not yours

A cracked shell, a split seam, or a zipper that catches should never reach you. If one does, we make it right — no argument, and no shipping the item back and forth first.

If it arrives damaged

Email support@piqola.us within 30 days of delivery with a photo of the item and its packaging. We will send a replacement or issue a full refund. You do not need to return the damaged item, and you do not pay return shipping.

If it is not what you expected

Most items can be returned within 30 days of delivery, unused and in their original packaging. The steps are on Returns & Exchanges, and the full terms are in our Refund Policy.

What we do not claim

Our cases are not sealed and not waterproof. They handle splashes and bathroom humidity, not submersion. Clear plastic also picks up fine surface marks over years of handling — that is normal wear rather than a defect, and we would rather tell you here than have it come as a surprise.

Ask before you buy

Our Size Guide lists interior dimensions for every case side by side. If you are still unsure which one fits what you have in mind, email us and we will tell you — including when the honest answer is that none of them will.