Contact information

PIQOLA is a brand operated by LEMONA LLC, a limited liability company registered in the State of Washington, United States. LEMONA LLC is the seller of record for every order placed on this site.

How to reach us

Email: support@piqola.us. This is the fastest way to reach a real person.

You can also write to us through the form on our Contact Us page.

When we are available

Monday to Friday, 9:00 AM to 6:00 PM PT, excluding US public holidays. We reply to most messages within one business day.

What to include

For a question about an existing order, send the order number and the email address used at checkout — that is enough for us to find it.

For a question about sizing, describe what you are trying to store and we will tell you which case fits, including when the honest answer is that none of them will.

Where we ship

Within the United States only, including Alaska, Hawaii, and Puerto Rico. Full details are in our Shipping Policy.

Returns

Most items can be returned within 30 days of delivery. See our Refund Policy for the full terms, or Returns & Exchanges for the short version.